The initial approach was for a desktop solution. Both the application and shared database were developed using Microsoft Access. The input forms were designed around the existing manual forms to alleviate retraining the staff.

The result
The system automated the process of ordering tickets and booking accommodation. It was made to provide appropriate flight receipts for clients which gave them protection. Since implementation the company has reported a much more efficient work flow. The next phase for this solution is to develop a client/server application running on an Intranet.